While our qualified and experienced auditors provide our certification decisions in full impartiality and completely based on objective evidence of conformance or non-conformance, we acknowledge that our clients may not always agree with the outcome of an audit. As a result, our clients are able to appeal a decision made on the certification status of their organisation.

As a conformity assessment body, PNP Certifications is responsible for dealing with appeals on certification decisions. As such, please note that any appeals must be raised with PNP Certifications first before complaints and appeals are to be raised with external bodies, otherwise it will not be accepted by the external body.

Where a client organisation disagrees with the certification decision, the first step is to contact the lead auditor to discuss this. If an agreement cannot be reached on the outcome of this discussion, the appeal can be raised via our PNPC-xx-xx Appeals Form below, or available upon request, to be emailed to compliance@pnpcertifications.com.au. Please ensure that as much information as possible is provided, including the reason for the appeal. Receipt of the appeal will be acknowledged in writing.

After reviewing this appeal, including validation and investigation, PNP Certifications will come to a decision on the appeal. The appellant will be contacted and notified of the decision made, and whether further actions are required. When the appeal-handling process has come to an end, PNP Certifications will provide formal notice of this to the appellant. Submission, investigation and decisions on appeals will not result in any discriminatory action against the appellant.

Download our full Appeals Policy here. Please provide the full complaints link/file